Andrews is a leading family-owned luxury womenswear retailer based in Toronto. The retailer was established in 1990 by the Mason family and now operates three locations in Yorkville Village, Bayview Village and Sherway Gardens. Andrews excels in its customer experience delivering department store selection of designer brands including Greta Constantine, Alice & Olivia, Smythe and Diane Von Furstenburg, and mixing the best of North American and European fashion with designers such as Mackage and IRO, with impeccable boutique intimacy and service. Andrews marked its 25th anniversary in 2015.
With the reopening of their stores, they are entering a new phase called – THE RESET. Below are some of the new important procedures that Andrews is taking in order to keep our stores safe for both customers and staff. These procedures will be implemented company wide for everyone’s health and safety.
- They will be re-opening June 25, 2020
- They will implement a ‘daily check-in’ with our staff members to make sure they are feeling safe and healthy, emotionally and physically before starting work.
- They will be deep cleaning and sanitizing their stores twice daily and continuously after any commonly used surfaces are touched.
- They have changed the layout of their stores to encourage ‘safe-distancing’ of 6 feet apart. Face masks or face shields for protection will be suggested when this is not possible.
- Plexiglass protective barriers have been installed at check out stations for your safety and will be cleaned daily.
- They will limit the number of people allowed in their stores to help with crowd control.
- Locations will have a greeter to monitor the traffic flow and ensure their customers are feeling healthy.
- Change rooms will be cleaned and sanitized after each use.
- Garments that are tried on will be ‘safe steamed’ and returns put in quarantine for 72 hrs before returning to the sales floor.
- All extra-stock will be kept in original packaging/protective covers or tissue.
- A new 14 day full refund policy on regular AND sale priced items will be implemented.
- They have implemented ‘curbside pickup’ for online orders if preferred.
They are committed to prioritizing everyone’s health and well-being at Andrews and look forward to seeing you in-store.